1. Check the courier’s name on the return label that you received.
I have lost the return label. How can I obtain another copy?
2. Schedule for the return to be collected by following the courier booking methods indicated on your return label:
• UPS
You can call your local UPS center, the numbers of which can be found at this link. Alternatively, you can schedule a return via their website or by visiting one of the UPS collection points that can be found here.
• DHL
You can call your local DHL center. Alternatively, you can schedule for your package to be collected via their website.
• FEDEX
You can contact the Fedex Customer Service Team at the following contacts. Alternatively, you can schedule for your package to be collected via their website.
• OTHER COURIERS
You are free to choose your preferred courier. However, the return shipping costs must be borne by you and these will not be reimbursed. Please note that if you choose to use your own courier, this may slow down the return process and the resulting refund.
3. Please remember to note down the package's tracking number. This can be found on the label and you can use this to track the status of your return.